Client Questionnaire

We wish to provide you with excellent-quality veterinary service in a clean and caring environment. You can help us provide for your needs and those of your pet by sharing your comments about your expectations regarding veterinary care. By completing this questionnaire, you can take part in our staff meeting and be assured that your comments will be discussed and acted upon. Thank you very much for your time and thoughts.

How were you referred to our office?*
- Friend
- Drove by
- Yellow Pages
- Website
- Facebook
- Other (please specify below)
If 'Other' was selected above, please specify here:
Our parking lot featured:*
- Adequate parking
- Inadequate parking
Our grounds were:*
- Clean
- Littered or unkempt
Our waiting room was:*
- Comfortable
- Neat and clean
- Uncomfortable
- Disorderly
- Odor-free
- Needed odor control
- Child-friendly
Our office hours are:*
- Convenient
- Restrictive
- Other (please specify)
Our receptionist(s)*
- Were warm and cheerful
- Were cold or unfriendly
- Gave their undivided attention
- Seemed indifferent
- Were hospitable
When you called our practice:*
- My call was answered promptly
- There was a long wait for an answer
- I had trouble getting through
- I was placed on hold for too long
- I did not phone
You phone conversation was:*
- Courteous
- Hurried
- Impolite
- Informative
- Preoccupied
- I did not phone
Who was your technician today?*
Your technician today:*
- Greeted me warmly
- Was gentle with my pet
- Seemed proficient
- Was a poor communicator
Who was your veterinarian today?*
Your veterinarian today:*
- Introduced themselves with a warm greeting
- Listened well to my pet's present symptoms
- Did not seem interested in what I had to say
- Seemed in a hurry
- Described the diagnosis and treatment well
- Left me confused about how to treat my pet
Your veterinarian was:*
- Professional in manner and appearance
- Acceptable in manner and appearance
- Inferior in manner and appearance
- Good at comforting me and my pet
- Able to make me feel like a friend
- Insensitive to their use of people skills

Hours of Operation

Monday – 8 am to 8 pm

Tuesday – 8 am to 8 pm

Wednesday – 8 am to 5 pm

Thursday – 8 am to 5 pm

Friday – 8 am to 5 pm

Saturday – Closed

Sunday – Closed

Holiday Closures:
February 21st closed Family Day
April 2nd closed Good Friday
May 24th closed Victoria Day
July 1st closed Canada Day
September 6th closed Labour Day
October 11th closed Thanksgiving
December 24th closed
December 25th closed Christmas
December 26th closed
December 27th closed in leu of Boxing Day
December 31st closed

Client Questionnaire

Contact Us

Hours of Operation

Emergency Contacts: